Experience Designer & Strategist, crafting experiences for the people who matter most: your users.
currently at
- UMGC
previously at
- Udemy
- Emeritus
- WGU
- U.S. Air Force
scroll, or tap a square to toss the stone
The future of learner support isn't less human. It's a better human moment, with people, product, and process working in concert.
nat hoover
what experience design means for learners
The experience is never one tool or one screen. It's how people, product, and process work together to carry the learner's context and meet them with the right support.
in four square, the top square is King. in learning, that's the learner.
People
Advisors, faculty, and coaches who stay responsible for the decisions that matter, with the story already in hand.
right person · my advisor already knows ✓
Product
Portals, tools, and AI that bring the right context and evidence forward, so people can decide well at the right moment.
right time · picks up where I left off ✓
Process
Policies and handoffs that move with the student, not against them.
right support · no forms twice ✓
The Learner
Recognized the moment they arrive, with everything they've already shared.
- right person ✓
- right time ✓
- right support ✓
Every dropped ball is a student telling their story again.
the story under the squares
Orders just came through.
Students shouldn't have to be the middleware.
Today they carry their own context from office to office and retell it at every door. Service members are already carrying plenty. So we carry the story for them: lift a few bags off their shoulders and be the academic teammate who already knows.
walk the whole story →Learning × UX × PM
Most people play one of these games. I play all three on the same court.